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Upland Software Reports Record Third Quarter 2017 Financial Results with 36% Revenue Growth and Raises Full Year 2017 Guidance

Company achieves greater than $100 million annualized revenue run rate for the first time.

Upland Software, Inc. (Nasdaq: UPLD) today announced financial and operating results for the third quarter of 2017 and provided increased guidance for its fourth quarter and full year of 2017.

Third Quarter 2017 Financial Highlights

  • Total revenue was $26.1 million, an increase of 36% from $19.2 million in the third quarter of 2016.
  • Subscription and support revenue was $23.2 million, an increase of 36% from $17.0 million in the third quarter of 2016.
  • GAAP net loss was $3.5 million compared to a net loss of $2.4 million in the third quarter of 2016, principally as a result of one-time expenses related to the accretive acquisition of Waterfall in the current quarter that were not present in the third quarter of 2016 and a $0.7 million non-cash charge for the write-down of an unnecessary office lease from a recent acquisition.
  • Adjusted EBITDA was $8.3 million, an increase of 133% from $3.6 million in the third quarter of 2016. A reconciliation of Adjusted EBITDA to net loss, the most directly comparable GAAP measure, is provided in the financial tables that accompany this release.
  • Cash on hand as of the end of the third quarter was $53.0 million.

“Q3 was another outstanding quarter with record 36% revenue growth, record Adjusted EBITDA, and the strategic and accretive acquisition of Waterfall,” said Jack McDonald, chairman and chief executive officer of Upland Software. “We have now met or beat guidance in each of the 13 consecutive quarters since going public,” he added. “Moreover, we are raising our guidance resulting in Q4 revenue growth of 35% and Adjusted EBITDA margins of 35% at the midpoints, continuing our strong momentum. Our pipeline of accretive acquisitions remains robust, and we have the operating and financial resources to execute.”

Third Quarter Business Highlights

  • Expanded 173 existing customer relationships, including 23 major expansions, and added 94 new customer relationships, including 14 major accounts.
  • Delivered the first major release of our Upland RightAnswers Enterprise Knowledge Management solution to improve overall agent and self-service experience; improved the product foundation; and implemented the first phase of Upland’s consistent, intuitive UI/UX.
  • Delivered a new cloud cost and usage management module, integrated with Amazon Web Services, for our ComSci ITFM offering.
  • Released seven customer-driven feature packs and product foundation enhancements that included updates to the mobile app in our web content management platform; multipart-SMS reporting improvements, new legislator and geocoding data, and performance improvements in our Upland Mobile Messaging platform; and performance and security enhancements for our Workflow Automation product family.
  • Continued to transition from a colocation data center strategy to Amazon Web Services to create a scalable, standard cloud environment in anticipation of ongoing customer growth.

Business Outlook

Upland provides quarterly and annual revenue guidance, updated, as appropriate, at each quarterly reporting period. For the fourth quarter of 2017, Upland expects reported total revenue to be between $25.6 and $26.6 million, including subscription and support revenue between $23.0 and $23.8 million, for growth in recurring revenue of 37% at the mid-point over the fourth quarter ended December 31, 2016. Adjusted EBITDA is expected to be between $8.8 and $9.4 million, for an Adjusted EBITDA margin of 35% at the mid-point, representing growth of 114% at the mid-point over the quarter-ended December 31, 2016. 

Upland raises its 2017 annual revenue guidance range and expects a total reported revenue to be between $95.8 and $96.8 million, including subscription and support revenue between $83.7 and $84.5 million, for growth in recurring revenue of 28% at the mid-point over the year ended December 31, 2016. Adjusted EBITDA is expected to be between $29.4 and $30.0 million, for an Adjusted EBITDA margin of 31% at the mid-point, representing growth of 135% at the mid-point over the year ended December 31, 2016.

InStream Acquires Binary Office, Inc. to Continue Growth of Next Generation ECM Solutions Nationwide

InStream today announces the acquisition of Binary Office, Inc., based in Phoenix, AZ.

The latest acquisition continues the InStream growth pattern in the Western half of the US; complementing previous western US acquisitions of Tallega Software in California and Twinstar, Inc. in Colorado. InStream and Binary Office share many of the same business values, vendors, philosophies and processes, enabling InStream to provide unparalleled levels of business process automation, customer service, and technical support to their combined client base throughout the country.

For new and future Binary Office clients, InStream adds the following:

  • Access to InStream’s automation of document-intensive, core business processes – through system development and integration or by Business Process Outsourcing (BPO).
  • ECM solutions for organizations wanting to outsource document-intensive processes, including scanning, data entry, benefits enrollment, check scanner fulfillment, virtual mailroom, and image lockbox services
  • Deep healthcare payer and provider experience, including the automation of Medicare enrollment and processing prior authorizations via BPO.
  • Profitability enhancement for those needing to deploy a mobile strategy, integration automation and business process analytics.
  • Strong national technical support, operations, logistics, and back-office support
  • Strong experience with government, education, medical, banking, finance and SMB.
  • Ability to closely serve InStream’s Western-based clients, along with the other markets served by Binary Office.

“The addition of Binary Office strengthens our technical resources significantly, thereby continuing to create a strong value proposition for our customers and prospects,” said InStream Chairman, Mark Hinson. “Our industry understands that Binary Office has a reputation for developing creative and complex solutions for corporate applications across the US, and for being excellent corporate citizens in Arizona. The combination of their customers with ours in the Phoenix area further enhances our presence in Arizona and the western US. Naturally, we are excited about this addition to the InStream family of technology brands, and believe our clients, prospects and vendor partners will see continued value as we add the Binary Office solution set to our suite of solutions for healthcare, financial, government, and corporate applications.”

“As President of Binary Office, Inc. it has always been my goal to focus on three major objectives,” says Marc Carleno. “First, ensure our clients that we were providing them with world-class solutions, systems, services, and support. Second, ensure our employees that they have dependable employment and a ‘great’ place to work while always trying to stay ahead of the ever-changing technology curve. Third, ensure our suppliers that they were receiving excellent representation and support in the marketplace.”

For InStream clients, Binary Office adds the following:

  • Extensive experience with advanced capture and workflow software from industry leading vendors that include AX, Teleform, LiquidOffice, Upland Filebound, and ABBYY.
  • Binary Office helps broaden the entire technical resources offered by InStream, including advanced integration toolkits needed in the ECM space.


Xamcor Inc. announces the addition of David Gerber as Xamcor Senior Associate

Xamcor’s Growth and Success Continues with Addition of Industry Veteran and ECM Professional

Xamcor Inc. is pleased to announce that David Gerber has joined the company as a Senior Associate. David will help drive West Coast initiatives to build on Xamcor’s leading position as an M&A Specialist for Information Management Companies.

“We are excited to have Dave as part of the Xamcor Team” Paul Carman, Xamcor CEO said. Dave’s focus will be to expand our visibility and engagement in the burgeoning West Coast markets, and to leverage his existing strong connections with more established Information Management vendors.”

“As an engineer at Kodak and owner of an ECM company that was acquired recently, I’ve enjoyed both sides of optimizing processes and operations.  I believe this unique perspective will prove helpful to our clients.”  David said.  “Let’s face it, you’re either moving forward, or you’re moving backward.  The information management space is moving forward, both in technology and how companies go to market.  If owners, or companies, want to move forward, the team at Xamcor has broad and deep levels of expertise in this field to help them move forward the right way.”

Dave has had a distinguished 30+ year career, spanning his engineering background into sales, marketing, and as a business leader. After driving results for a number of leading Information Management companies, Dave founded Tallega Software and grew their market share every year.  Tallega was part of Orange County’s 100 Most Profitable Private Companies in 2009, 2010 and 2012. Tallega executives were also selected for Orange County’s Excellence in Entrepreneurship Award in 2013, 2014 and 2015. 

Living in Southern California, Dave will help serve Xamcor’s global market clients.

About Xamcor
Xamcor provides M&A Services and builds Strategic Alliances for companies in the Information Management industry. Headquartered in New York, Xamcor is managed by principals with broad global relationships who have over 5 decades of M&A and sector experience.  Services include buy-side services, sell-side services, M&A Advisory Services, and Strategic Partnership services, combining experience, teamwork and industry-honed skills to help clients achieve superior business results. 

Industry Visionary and Leader Anthony Macciola Joins Haystac Inc. as Chairman of the Board

 Haystac Inc., The Content Intelligence CompanyTM, today announced that Anthony Macciola has joined Haystac as its Chairman of the Board.

“Haystac is extremely pleased to have attracted Anthony to take this leadership position on our board.  I view this as an incredible addition to the team and a validation of our technology and value proposition in the Content Analytics and Intelligent Capture space,” said Haystac’s CEO Barak Tsivkin, adding that “Anthony brings significant accomplishments, expertise and market awareness that will help accelerate our business strategy and provide welcomed insight and direction as we continue to differentiate ourselves and gain market share.”

“I’m very excited about joining Haystac at this critical juncture in the company’s execution plan. The capture industry has been going through a pivot and in some areas a renaissance as it relates to mobile-centric digital transformation, text analytics, machine learning, content orchestration and robotic automation. I believe Haystac’s products are well suited to take advantage of changing market conditions, and I’m looking forward to being able to provide insight and direction as they navigate the changing market landscape,” said Mr. Macciola.  

Over the past 25 years, Mr. Macciola has been responsible for running Professional Services, Product Management & Product Marketing, Corporate Marketing, Global Engineering and Applied Research.

As the Chief Technology Officer (CTO) for Kofax, he acted as the company’s visionary and thought leader, and was responsible for initiating and directing the company’s move into mobile capture, natural language processing and entity extraction, text analytics, and image processing technologies.

He holds over 45 patents in the areas of mobility, text analytics, image processing, and process automation.

HPE Acquires Cloud Technology Partners (CTP) to Strengthen Expertise in Cloud Consulting Services

CTP Strengthens HPE’s Hybrid IT Capabilities by Extending its Cloud Consulting Expertise

To further strengthen our consulting capabilities, today HPE announces our intent to acquire Cloud Technology Partners (CTP), a bornin- the-cloud services company with strong enterprise experience and DNA. Put simply, CTP helps its enterprise clients:

  • Move to the cloud– CTP helps sophisticated IT organizations move to the cloud by helping them determine which applications are optimal for both public and private clouds, executing the migrations, while helping them transform their organizations for the future.
  • Innovate on the cloud– CTP helps its clients build new and disruptive solutions using key technologies like IoT, Big Data and Machine Learning.
  • Operate the cloud– With its Managed Cloud Controls (suite of next-generation managed services), CTP helps its clients achieve governance, risk and regulatory compliance on day 1 while also automating the reconciliation of actual cloud spend back to the projected TCO savings in the original business case and optimize spend.

Since it was founded in 2010, CTP’s architects have been designing, building and implementing IT solutions for Fortune 500 clients across industries and have completed almost 500 enterprise cloud transformation projects. CTP is cloud agnostic, with extensive experience on multiple platforms, such as Amazon Web Services, Microsoft Azure, Google and OpenStack. Together, HPE and CTP will provide our customers with a comprehensive IT strategy that includes private, managed and public clouds, as well as traditional IT.  

Together, HPE and CTP can Accelerate Business Performance & Help Customers Drive Digital Innovation

CTP’s consulting, design and operational advisory services for cloud environments will strengthen our Hybrid IT consulting expertise in a fast growing market. Spending on the Hybrid IT Consulting and Cloud Native Development segments is approximately $6 billion today, growing at over 18 percent. Together, we will be even better positioned to capitalize on this market trend. The CTP team has built strong customer momentum and will be able to accelerate that momentum by leveraging HPE’s global brand and go-to- market.
More and more, customers are seeking a trusted advisor who knows where the market is going, and can shape their long-term roadmap and provide the solutions that will allow them to keep pace in this digital world. Together with CTP, we will provide customers with the ability to more quickly build new innovative digital experiences, simply manage and forecast IT costs and ensure the applications running their business stay secure. All while optimizing their environment so they can free up resources to grow, innovate and stay ahead of the competition.

Konica Minolta Expands Enterprise Content Management Capacity with the Acquisition of DSSI

Move delivers additional Enterprise Content Management (ECM) services and expands the company’s footprint in the western region

Building on its strong imaging heritage and extensive experience in document and content management,  Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), today announced the acquisition of Document Scanning Systems and Imaging, Inc. (DSSI). The move will allow the company to enhance its current document management capabilities and increase its customer base in the west, further fueling its fast-growing ECM business. 

Located in Chatsworth, CA, DSSI is a reseller of OnBase® by Hyland and Kofax and leading provider of document scanning services and information management solutions for commercial, entertainment, government and healthcare companies. It is a single-source provider that helps businesses to effectively manage, control and protect their information by creating document workflow programs that save them time and money. Since 1996, it has been providing clients with personalized services using state of the art scanning technology and the latest imaging and database software, supplying customers with cost-effective, customized solutions. 

DSSI will fold into the company’s existing ECM operation and will be led by Les Walker, President, Business Intelligence Services, ECM. 

The synergy between the organizations will provide new opportunities for both entities. Konica Minolta will benefit from DSSI’s diverse customer base and grow its OnBase and BPO scanning services. Additionally, it will receive an advantage from Konica Minolta’s expanded ECM solutions portfolio for both the enterprise and mid markets. 

“This acquisition supports Konica Minolta’s growing ECM practice with a specialty in scanning, enabling us to better serve our customers who are looking to digitize and ultimately manage content for greater efficiency as well as a smarter work environment,” said Kevin Kern, Senior Vice President, Business Intelligence Services and Product Planning, Konica Minolta. “Businesses are realizing that they need to make the change for both security purposes and cost-effectiveness, and we’re here to help businesses of all sizes work smarter and take this initial step to bring their workplace into the future.” 

“We’re very excited to announce that DSSI has now become part of Konica Minolta,” said Tom Talamantez, Division Vice President, DSSI. “For more than 20 years, DSSI has successfully operated as a division of The ACT-1 Group of Companies, but now with this transition into Konica Minolta comes great synergy as we merge the depth of our experience and expertise with the market leader in Enterprise Content Management. Throughout this process, we have been very impressed with the culture at Konica Minolta and the great value placed on its employees. I’m personally very excited for our team to be joining this world class organization.” 


M-Files Acquires Apprento to Bolster Artificial Intelligence Capabilities in Next-Generation Intelligent Information Management Platform

Investment to Incorporate Natural Language Processing and AI Technology
Reinforces Vision to Deliver Smart Yet Simple-to-Use Information Management Solutions

M-Files Corporation today announced the acquisition of Apprento, a Canadian-based provider of artificial intelligence and natural language processing technology solutions.

Apprento technology automatically draws intelligence from text in unstructured content, which streamlines the process of classifying, processing and securing business information while also providing contextual insights on related content assets and workflows. The Apprento Business Context Engine features patent-pending technology that employs natural language processing (NLP) and natural language understanding (NLU) capabilities to understand both semantics and concepts in content and communication systems.

The acquisition of Apprento by M-Files, along with its recently-announced partnership with ABBYY, a global provider of innovative language-based and artificial intelligence technologies, illustrates the company’s focus on automating and simplifying the way business professionals manage information and related processes.

“Business leaders, industry analysts and others who follow our industry all agree that traditional approaches and solutions for managing information are inadequate and that a new and more intelligent approach is required,” said Miika Mäkitalo, CEO at M-Files. “Our acquisition of Apprento coupled with our recent partnership with ABBYY reinforces our commitment to deliver human-like intelligence to the massive volume of unstructured content that resides within disconnected systems and repositories in the typical enterprise.”

“By incorporating the Apprento Business Context Engine into the M-Files platform, we’re delivering powerful artificial intelligence capabilities to current M-Files users as well as setting the foundation for the introduction of many more AI enhancements and tools in the near future,” said Trevor Cookson, CEO at Apprento. “I’m honored to join the forward-thinking M-Files team and I’m looking forward to working with them to simplify and improve how people manage and interact with information.”

In February 2017, M-Files acquired StreamDesign. With the acquisition of StreamDesign, M-Files established its French headquarters that will enable the company to accelerate the growth of its customer base through its growing channel partner network, as well as via direct sales and support activities.



Foxit Software Announces Acquisition of CVISION

Establishes Foxit as the Leading Provider of PDF Compression, Conversion, and Optical Character Recognition

 Foxit Software today announced the acquisition of New York-based CVISION Technologies, a PDF software company.  CVISION efficiently captures PDF documents and optimizes them through fast, accurate optical character recognition (OCR) processes powered by its patented technology.  The company also utilizes advanced file compression technology to streamline PDF file size for more rapid file transmission, faster access to documents on mobile platforms, and cost-efficient document storage. The deal positions Foxit as best-suited to providing the broad range of PDF software solutions that businesses need to effectively manage their documents. 

The acquisition of CVISION builds upon Foxit’s 2015 acquisition of Luratech Software and enables Foxit to gain global leadership in the high volume, enterprise automation market for PDF compression, OCR solutions, and conversion. 

“This acquisition will allow Foxit to combine the best attributes of CVISION’s PDF software with our existing industry-leading solution to give our customers the best of both worlds,” said Carsten Heiermann, CEO of Foxit Europe and the Enterprise Automation business unit.  “For example, CVISION delivers very high OCR accuracy recognition rates by leveraging advanced image processing techniques, so the processing engine is able to better recognize text where other engines fail.”

CVISION has thousands of corporate clients in a wide variety of industry sectors including finance, banking, accounting, legal, education and federal, state and local government. Some of the company’s notable PDF customers include Ford Motor Co., New York Stock Exchange, Chase, GE Power & Water, Bank of America, and Verizon.

The experience that Foxit Software has gained from prior acquisitions will ensure that the integration of CVISION’s PDF intellectual property into the Foxit solution portfolio will be rapid and seamless for all customers, regardless of their size. 

“As always, the satisfaction of our customers will be our highest priority during the integration,” added Heiermann. “Indeed, Foxit Software is known for its high level of customer service and care. The team is confident that the inclusion of the CVISION team will only build on that level of customer engagement. CVISION’s PDF customers can be confident that this acquisition will be beneficial to the ongoing success of their businesses.”

Shortly before the acquisition closed, SoftWorks AI, LLC was created as a separate company to develop and sell the Trapeze family of office automation business products. The new company will be managed by Ari Gross, former president of CVISION.

Xamcor Inc. acted as the sole Advisor to CVISION Technologies for this transaction.


Accenture Acquires Search Technologies to Expand Its Content Analytics and Enterprise Search Capabilities

  • Expanded capabilities will help clients power machine learning solutions, unlock new intelligence from unstructured data.
  • Nearly 200 big data engineers and search experts to join Accenture Analytics

Accenture (NYSE: ACN) has acquired Search Technologies, a Herndon, Virginia-based technology services firm specializing in the design, implementation and management of big data and search analytics. Search Technologies delivers enhanced content analytics capabilities that help clients better understand their business, customers and markets through the combination of transactional and contextual data. By applying artificial intelligence (AI) technologies like machine learning to this type of client data, Accenture can help generate new, more precise insights that drive improved business outcomes. Terms of the transaction were not disclosed.

Search Technologies joins the existing community of data scientists and engineers within Accenture Analytics and will focus on developing and industrializing solutions that make unstructured content – from social media to video to voice and audio – easily searchable to support data discovery, analytics and large-scale reporting. Search Technologies employs nearly 200 big data engineers and search experts from locations across the United States, Costa Rica, Europe and the Philippines.

“With the addition of Search Technologies’ capabilities, we are in an even stronger position to help organizations take advantage of their data, regardless of format, to generate more precise and actionable insights,” said Narendra Mulani, chief analytics officer, Accenture Analytics. “By better understanding the context and sentiment behind transactions, organizations can deliver better customer experiences and business outcomes. Combining Search Technologies’ data engineering expertise with Accenture’s data science, analytics and AI capabilities enhances our ability to help clients become data-native, intelligent enterprises, transforming the way they innovate, compete and grow.”

Search Technologies’ proprietary Content Processing Framework and collection of API-level data connectors – which enable access to unstructured enterprise data across disparate and legacy systems – will be integrated into the Accenture Insights Platform (AIP). This will help clients embed analytics and AI into their business to generate new intelligence at speed and scale. 

Kamran Khan, president and CEO of Search Technologies, will lead a new Content Analytics team within Accenture Analytics. Khan commented: “Both search and big data analytics require a deep understanding of the nature of structured and unstructured content, and the know-how to extract knowledge and business value from the data. We have done this successfully for over 800 customers in industries including e-commerce, publishing, media, financial services, professional staffing and manufacturing. Search Technologies’ vision is very closely aligned with Accenture’s, and this acquisition will help us play a major role in building the future of big data, enterprise search and AI as we integrate our capabilities onto AIP and leverage the scale of Accenture to globalize our offerings.”

As part of the acquisition, a new delivery center will be established in Costa Rica for the 70+ Search Technologies big data engineers based there. Specializing in customer and content analytics, the team will work closely with the Accenture Interactive digital content production and marketing services team to offer clients complementary services and holistic content offerings, as they seek to deal with the explosion of content across multiple channels. The new location will become part of the Accenture Global Delivery Network.



KYOCERA Document Solutions America acquires Databank IMX

Businesses of all sizes expected to benefit from combined expertise, greater resources of DataBank and KYOCERA Document Solutions America.

KYOCERA Document Solutions Americatoday announced the acquisition of DataBank IMX. This acquisition represents an extension of the successful alliance between KYOCERA and DataBank, formed in 2016.  DataBank is the single largest North American reseller of Hyland OnBase, an award-winning global enterprise content management (ECM) solution platform.

For both firms, joining forces represents a significant leap forward in capabilities, bringing together an award-winning business process solutions provider and a global total document solutions provider. Together, they have the financial power to further their investment in the expansion of custom services and advanced document workflow scanning and printing solutions; offering customers a new level of consultative expertise in simplifying complex workflows, managing mission-critical information, and optimizing business performance. In addition, the direct integration of their collective offerings provide a true end-to-end total solutions approach; the net result is the ability to better serve their valued customers.

“Coming together with Kyocera is a tremendous opportunity for our existing and prospective customers,” said Chuck Bauer, CEO at DataBank. “The acquisition will enable us to offer innovative new solutions and services tailored to rapidly changing market needs.”

DataBank is the country’s premier provider of business process automation solutions, with offices across the United States. Since 1991, the company has helped organizations maximize productivity and reduce operational costs by streamlining document, data and workflow business processes. The new relationship with Kyocera will open new service opportunities for DataBank.

As a global leader in document imaging and workflow technology, Kyocera provides an extraordinary range of document imaging hardware, software solutions, and related services. The acquisition of DataBank builds on the company’s expertise in data beyond the document, further supporting its capabilities as a true Total Document Solutions (TDS) provider.

“DataBank has already proven to be an outstanding partner,” explained Yukio Ikeda, President and CEO of KYOCERA Document Solutions America. “We’ve confirmed that not only are we truly complementary partners on a product and service level, but also that we share the same passion and commitment to our customers.  As a combined entity, we can accelerate our own growth as we collaborate on developing new ways to help our customers thrive.”

The business optimization products and solutions created by the acquisition are available to companies and organizations throughout North America. These services are offered through DataBank’s nationwide team of BPI specialists, through Kyocera’s national network of Authorized Resellers, as well as through Kyocera’s Direct Sales Organization, and its Enterprise, Strategic, & National Accounts Division.